Our Foolproof Process

Our team prides itself on our transparent communication. We know that everything is easier for you when you know exactly what to expect throughout your insurance claim process and roof installation. Take a look at the steps we take on every project.

Explore Our Full Process

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Phase I - Scheduling to Approval

Step 1:

Schedule Appointment

Give us a call or fill out an online form, and we will connect with you to set up your property inspection (often within 48 business hours!).

Step 2:

Frontline Inspection

A specialist will perform an inspection to gain a clear understanding of the damage on your home and determine if a claim is warranted. This allows us to start building and strengthen your case for a claim with photo documentation.

Step 3:

Filing the Claim

If a claim is warranted, we’ll file it for you. A public adjuster agreement and Notice of Representation will be sent to your insurance, and one of our claim representatives will connect with your insurance carrier to get the claim filed.


Step 4:

Adjuster Inspection

An adjuster from your insurance company will be assigned to the claim and will need to perform their own inspection (we will be present). This could take a couple of weeks depending on scheduling availability.

Phase II - Scheduling to Approval

Step 5:

Approval Process

After the adjuster meeting, we wait for the paperwork from your insurance company. This typically takes 7-10 business days. Once we have this, your Frontline representative will reach out to you to let you know the results.

Step 6:

Work Order Signing

Once the estimate is in hand, we will reach out to you to select the colors for your materials and discuss any additional work or what work might not make sense with your deductible. The first check of your claim will be released and sent to either you or our office. In order to get your work started, we need to collect this first check as a down deposit.

Phase III - Scheduling to Approval

Step 7:

Entered for Production

Once you have signed the Work Order, your project will be scheduled and materials ordered. Some materials take longer than others.

You typically won’t be notified until the week before your project is scheduled. This is when we have confirmation of material delivery and the schedule is running smoothly (i.e. weather delays).

Step 8:

Installation Date

When your installation day arrives, our crew will show up on time to complete your project. Materials are usually delivered to your home a few days before the installation date. High winds, extreme heat or rain may cause a delay of your projects start time. Most jobs will start between the hours of 8am-12pm unless notified by our office.

Step 9:

Supplements if Needed

If we notice any additional damage that wasn’t accounted for in the initial claim estimate, our estimating department will contact your insurance company for additional items needed to complete the repairs. This usually results in a supplemental check sent out for these additional items. These additional funds are part of the contract and will be collected by us at a later time.

Phase IV - Scheduling to Approval

Step 10:


Once the work is complete, your sales rep will reach out to you to ensure that everything looks great, cleanup is completed, and all materials have been picked up.

Please note, we do order extra material to complete your job. Neither you nor your insurance company will be billed for this material. This is not yours to keep or property of the insurance company.

Step 11:

Final Billing

Final billing to the insurance company can take 3-4 weeks. Once the final check for depreciation or any other upgrades is released, our office will be in contact to either pick up the check or send you a prepaid envelope to mail it directly to our office with your remaining out of pocket costs if necessary.

Protecting Your Home, Rain or Shine.

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